Application for Support Manager

Full name*

Link to resume

Attach resume*

Link to LinkedIn or another resume

Phone / WhatsApp / Telegram*

Current city and country

Do you have customer support experience? How many years?*

0/500

How do you assess your English level?*

Are you ready to work full-time without other jobs during working hours?*

Why are you interested in this vacancy?*

0/1000

When can you start?

Cover letter or additional information.

0/2000

Written communication in Russian The user wrote: «Здравствуйте. Я уже второй день не понимаю, что с моим объявлением. Фото отправлял, данные передавал, а объявления на сайте до сих пор нет. Мне никто нормально не объясняет, что происходит». Write your reply to the user (in Russian):*

0/2000

Written communication in English Client message: «Hi, I contacted your team yesterday about a listing that looks outdated. The property is already rented, but it is still shown as available. Could you please check this and let me know what will happen next?» Write your reply to the client:*

0/2000

Case work: status, next step, escalation Situation: 'A user reports that the property listing has an incorrect owner phone number. The client has tried calling several times but couldn't get through. The listing is active but the data is probably outdated.' Describe your actions:*

0/2000

Prioritization. Rank from 1 to 5, where 1 is most urgent: 1. User doesn't understand how to register; 2. Owner complains the listing has wrong photos; 3. Client reports the property is already rented but listing is active; 4. User asks to explain how verification works; 5. User complains they weren't answered in chat 40 minutes ago. Your order and reasoning:*

0/2000

Recurring issues and manager actions Situation: over the past 3 days you received 5 identical requests from different users: they report that several listings have outdated data. Describe your actions:*

0/2000

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