Support Manager

• The platform is entering the Phuket market
• Support is being built from scratch
• We need someone who creates user standards, not just processes tickets
• AI/LLM tools are actively used by the team

User support — handle requests from tenants, landlords, and agents; resolve questions about listings, verification, and payments.

Onboarding — help new users understand the platform; collect feedback and pass it to product.

Processes — build a knowledge base and FAQ; create response templates; contribute to improving the user experience.

Collaboration — work directly with PM and operations manager; escalate systemic issues.

• Ticketing system (Intercom or similar)
• Linear for passing bugs and feature requests
• Notion for knowledge base
• AI/LLM tools in the workflow

• Support or customer service experience, 2+ years
• Fluent written Russian and English
• Ability to stay calm in conflict situations
• Skill for structured problem description
• Active use of AI/LLM tools

• Experience in proptech / real estate / travel
• Knowledge of Thai
• Experience building a knowledge base and FAQ
• Experience working with multicultural audiences

• Remote work with flexible schedule
• Direct interaction with PM and operations manager
• User feedback directly influences the product
• AI/LLM is an expected part of the workflow

• Fully remote work
• Impact on product user experience
• A team without bureaucracy
• Paid twice a month
• Compensation discussed individually

• Those who answer with templates without understanding the problem
• Those who avoid conflict situations
• Those juggling several jobs
• Those who fundamentally reject AI tools