Question 1

Do I need to register to browse listings?

Accepted Answer

No. The catalogue and listing cards are available without registration.

Question 2

Do I need to register to contact a seller?

Accepted Answer

No. Access to seller contacts and links to external communication channels may be provided without registration.
The publicly displayed location of a property may be approximate. The exact address is only shown when the seller has chosen to make it public and that feature is enabled on the platform.

Question 3

How do I register?

Accepted Answer

Enter your phone number, receive a one-time confirmation code, and enter it on the site. Once the code is verified, your MiOON account is created.

Question 4

How are the Terms of Service accepted?

Accepted Answer

Before the one-time code is sent, links to the Terms of Service, Privacy Policy, and Cookie Policy are shown.
By continuing with registration and successfully confirming your phone number with the one-time code, you accept those documents as they stand at that moment.

Question 5

Is the version of the accepted Terms of Service saved?

Accepted Answer

Yes. The version of the Terms of Service accepted is stored for the account, along with consent information.

Question 6

Do I need to re-accept the Terms after an update?

Accepted Answer

Updated documents generally take effect from the date stated in the new version.
For significant changes, MiOON may notify users via the platform, SMS, email, or another available channel and may ask for renewed confirmation of the updated documents.
If you do not agree with the changes, you must stop using the platform and may request account deletion.

Question 7

Can one person have multiple accounts?

Accepted Answer

As a general rule, one phone number can only be linked to one account.
A single person having multiple accounts is only permitted when explicitly provided for by platform functionality or separately approved by the Operator.

Question 8

How do I delete my account?

Accepted Answer

Open your account settings and select account deletion. A one-time code sent to the phone number linked to your account may be required to confirm.

Question 9

Is there a policy for inactive accounts?

Accepted Answer

There is no such policy at this time.

Question 10

Are there company and agency accounts?

Accepted Answer

There is currently no separate corporate account model for companies or agencies.
Your profile may allow you to indicate that you act as an agency or company and display an organisation name. This does not create a separate corporate account or give access to multiple employees.

Question 11

Can multiple employees work under one company account?

Accepted Answer

There is no such model at present. It is planned for future company and agency accounts.

## Search, contacts, and map

Question 12

How do I save a listing I'm interested in?

Accepted Answer

Click the favourite icon on a listing card. Once you're logged in, the property will be saved to the "Saved" section of your account.

Question 13

Can I compare multiple listings?

Accepted Answer

There is no dedicated comparison feature yet. You can add listings to your saved list and open them in adjacent browser tabs for convenience.

Question 14

Why do similar listings appear in the catalogue?

Accepted Answer

The same property may be posted by different agents or owners. Compare the publication date, description, price, photos, and seller information.

Question 15

Why is the property shown inaccurately on the map?

Accepted Answer

Depending on the listing settings and current platform functionality, a district, approximate location, or other general landmark may be shown.
The exact address is only published when the seller has chosen to make it public and that feature is available on the platform.
Before visiting a property, confirm the exact address and location details directly with the seller or their representative.

Question 16

What does the seller's verification status mean?

Accepted Answer

A verification status means only the scope of verification explicitly stated next to the relevant status on the platform.
Depending on the type of status, the verification may relate to contact details, listing information, a field specialist's site visit, or another individual element.
A verification status does not confirm ownership, legal title, authority to dispose of a property, absence of encumbrances, lawfulness of a transaction, or the accuracy of all information in the listing.

Question 17

Is there an internal messenger?

Accepted Answer

No. Users currently communicate with each other through the external channels shown in a listing, including phone, WhatsApp, LINE, and Telegram. This may be added in the future.

## Posting listings

Question 18

How do I post a listing?

Accepted Answer

Log in and open the listing submission form. Fill in the available fields, enter the price, location, and contacts, add photos, and submit the listing for moderation.
Your phone number is verified at registration or through another platform process using a one-time code.
In certain cases MiOON may additionally request confirmation of contact details, listing information, or the authority of the person posting.

Question 19

Which currencies can I use in a listing?

Accepted Answer

THB, USD, and RUB are supported.

Question 20

What files can I upload?

Accepted Answer

Currently only supported photo formats can be uploaded in the listing submission form.
Do not upload passports, ID cards, bank documents, contracts, PDF files, or other materials containing personal, financial, or confidential data unless MiOON has specifically requested them through a dedicated secure process.

Question 21

Can I upload a video?

Accepted Answer

Not yet. Currently only photos can be added to a listing. Video support will be added later.

Question 22

Can I unpublish or delete a listing myself?

Accepted Answer

Yes. Open "My listings" in your account, select the listing, and unpublish or delete it.

Question 23

What happens to a deleted listing?

Accepted Answer

A deleted listing is kept for 14 days and then permanently removed.

## Moderation

Question 24

What happens if my listing is rejected?

Accepted Answer

The seller receives a notification with the reason for rejection. You can open the same listing in your account, fix the details, and resubmit it for moderation. You do not need to create a new listing.

Question 25

Can moderation edit the details in a listing?

Accepted Answer

Yes. Within the scope of their authority, a moderator or administrator may correct, supplement, hide, or remove individual listing details, including text, structured fields, contact details, and media.
Such actions may be taken to enforce platform rules, correct obvious errors, protect users, prevent abuse, and maintain publication quality.
MiOON is not obliged to independently verify the legal accuracy of all information entered by the user.

Question 26

Can the system automatically hide or reject a listing?

Accepted Answer

Moderation currently makes decisions on such listings. In the future, automated rules may hide or reject listings in certain cases.

Question 27

Can I appeal a moderation decision?

Accepted Answer

If you believe a moderation decision is incorrect, contact support and provide a link to the listing, a description of the situation, and the outcome you're looking for.
MiOON will review the request within a reasonable time, taking into account the nature of the violation, user risk, and available platform resources. An appeal does not guarantee that the original decision will be reversed.

## Reports and support

Question 28

How do I report a listing?

Accepted Answer

Log in, open the listing card, and select "Report". Enter the reason and submit the form. Reports are reviewed within a reasonable time, taking into account the nature of the possible violation, user risk, and available platform resources. Submitting a report does not guarantee removal or suspension of the listing.

Question 29

Didn't find an answer?

Accepted Answer

Write to support: support@mioon.com.
Include the phone number linked to your account, a link to the listing if your question relates to one, a brief description of the situation, and the outcome you're looking for.

Frequently Asked Questions